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Case Study

Cryptocurrency Exchange Delivers Optimal Trade Performance

Corvil provides visibility into each client's order execution and latency.

Key Results

Improved Customer Experience and Support Efficiency

  • Client satisfaction and order flow growth
  • Trade support staff productivity
  • Time to respond to client inquiries
  • Time to isolating problem causes

Challenge

Assuring Consistently Superlative Client Experience

  • Providing enhanced client service and responsiveness to order execution inquiries
  • Oversight of order execution performance across various clients
  • Assuring optimal technology performance during rapid onboarding and market volatility

Solution

Execution Analytics Across Client Order Lifecycle

  • Visibility into each client's order execution and latency, searchable by member firm, by trader, by order type or by trading symbol
  • Order lifecycle tracking through the exchange's enivronment
  • Analytics-driven workflows for rapid investigation of and response to order-related inquiries
  • Insight into the quality, completeness and timeliness of market data delivered to clients
  • Intelligence and analysis extracted from the exchange's proprietary binary protocol
  • Seamless visibility across multiple client access options (including colocated cross-connects, VPN access, and web-based access through AWS infrastructure)