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Case Study

Bank Optimizes Multi-Vendor Deployment

Corvil's analytics and insights improved performance assurance and trading outcomes.

Key Results

Improved Performance Assurance and Trading Outcomes

  • Operations staff productivity
  • Speed of escalation process across internal and external technology teams
  • Mean time to respond to stakeholder and partner inquiries
  • Mean time to identify and resolve issues
  • Business impact of technology issues

Challenge

Assuring Performance of Outsourced Trading Platform

  • Siloed visibility that delayed identification of service degradation
  • Extended triage and resolution times exacerbated by finger-pointing across internal teams, platform outsourcer, and infrastructure service providers
  • Limited insights to correlate trade execution with infrastructure performance to improve customer experience and revenue generation

Solution

Analytics and Insight Across Outsourced Technology

  • Insight into market data gaps and other quality issues across all incoming direct and consolidated market data feeds from Canadian and U.S. markets
  • Venue connectivity health monitoring and performance profiling to optimize order routing and execution
  • Full transaction message transparency through the Tbricks environment
  • Streamlined and automated workflows for trade plant performance optimization and issue identification, isolation, and resolution
  • Pre-built dashboards for multiple stakeholders that improved collaboration with trading platform and infrastructure outsourcers