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Case Study

Trading Solutions Provider Cuts Troubleshooting Time by 94%

Corvil's analysis across dynamic infrastructure simplifies operations and optimization efforts.

Key Results

Improved Customer Experience with More Efficient Service Delivery

  • Customer satisfaction
  • Identification of performance improvement opportunities
  • Operations staff productivity
  • Time spent troubleshooting issues by 94%
  • Time spent on solution configuration

Challenge

Assuring Customer Experience Across a Diverse and Highly Customized Environment

  • Lengthy timeframes to identify, diagnose, and address service issues
  • Limitations in obtaining and delivering precise forensic details to clients in a consumable manner
  • Inadequate network visibility across complex, changing systems to support efficient infrastructure operations and to prioritize optimization efforts
  • High effort required to adapt monitoring and analytics for unique customer requirements with existing rigid tools

Solution

End-to-End Network Performance Insight to Optimize Customer Experience

  • Automated discovery and analysis of the firm's dynamic environment
  • Insight into the sources of customer performance degradation or connectivity issues, that enabled fast, accurate responses to customer queries
  • Infrastructure performance and capacity insights to improve client experience and to improve architecture planning
  • Intuitive network capture, profiling, analysis, filtering, and search workflows that minimized manual analysis time and effort
  • Easy analytics upgrades to support precision transaction monitoring, individual order lifecycle tracking and performance profiling for every client